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“The Visual Factory”

By | Concepts

“The problem of recognition of production has seldom been approached properly . . . One error has been the orientation of indications of recognition towards results rather than towards processes…

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Pal’s Sudden Service

By | Cases

The CEO of Pal’s Sudden Service, a privately-owned quick-service restaurant chain that won a Malcolm Baldrige National Quality Award in 2001, explains supplier development. ‘They said a lot of the…

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