This is a quick read on a system-level approach to reducing the number of errors and dealing with those that remain.
“. . . if you’re confronted with simple and routine problems; you want the forcing function [a checklist].”
“. . . when you’re confronted with complex, nonroutine problems . . . you push the power of decision making out to the periphery and away from the center. You give people room to adapt, based on their experience and expertise. All you ask is that they talk to one another and take responsibility.”